Horton's Import Repair

Horton’s Import Repair in Chillicothe is highly praised for its exceptional auto service, particularly for import vehicles. With a strong focus on customer satisfaction, the repair shop has garnered a reputation for being trustworthy and proficient in handling a variety of car issues.

Key Highlights:

• Expertise in Imports: Specializing in import cars, Horton’s Import Repair is known for its expertise in this area, making it a go-to for those with foreign vehicles.
• Prompt and Efficient Service: Many reviews highlight the shop’s ability to provide prompt service, often accommodating customers quickly and efficiently, which is particularly appreciated by those in urgent need of repairs.
• Comprehensive Care: The shop doesn’t just perform requested repairs but also checks for potential future issues, ensuring vehicles are in top condition. This proactive approach is frequently mentioned in customer testimonials.
• Customer-Centric Approach: Reviews consistently mention the friendly and helpful nature of the staff, particularly Brian, the owner, who is noted for his personal involvement in ensuring customer satisfaction.

Customer Experiences:

• Reliability: Customers appreciate the reliability of the services provided, emphasizing that the shop delivers on its promises and often goes above and beyond to ensure customer vehicles are well cared for.
• Honesty and Transparency: Transparency regarding service needs and costs is a recurring theme in the reviews. Horton’s Import Repair is celebrated for its honest assessments and clear communication.
• Customer Loyalty: The consistent quality of service has resulted in a loyal customer base, with many reviewers stating they have returned multiple times and plan to continue doing so.

Overall, Horton’s Import Repair is recommended for anyone seeking dependable, expert service for their car, particularly those with import models, in Chillicothe. The shop stands out for its skilled service, customer-first approach, and trustworthy operations.